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POLICIES

Introduction

LeaderVision is a leading provider of personal and professional development, education programs and consultancy services to the public and private sectors in Neuro-Linguistic Programming and its applications to business, training, corporate culture change, coaching, mentoring, performance enhancement, personal development and professional developments. LeaderVision offers programs in Australia, UK, Asia and New Zealand. LeaderVision also offers programs incorporating the applications of Spiral Dynamics integral and the work inspired by Clare Graves to its many clients, interweaving the streams of NLP and Spiral Dynamics integral together with many other appropriate business and education models to provide the best business and education applications trainings available anywhere.

Administration policy

LeaderVision, as a provider of recognized and popular public enrolment programs and as a consultancy to larger organisations:

  • Maintains confidentiality of all clients' records and conveys the information contained in those records only at the explicit request of the client.
  • Maintain systems for recording student enrolments, attendance, completion, assessment outcomes, results, certificates issued, grievances and the archiving of records. LeaderVision is aware of the importance of these records and ensures that adequate back up procedures for soft copy versions of files are carried out.
  • Ensures that training and assessment takes place in professional surroundings.
  • Customises its own courses and when using or referring to the published or oral work of others, ascribes that work to its authors and obtains written permission from copyright owners prior to course delivery to use.
  • Ensures that any person delivering a LeaderVision sponsored course meets LeaderVision's own high standards before being authorised to deliver that program.
  • LeaderVision Directors, Roger Deaner and Carolyn Barratt are your contact for all matters pertaining to these policies.
  • Staff members: LeaderVision has permanent staff members other than the two directors. Permanent staff members sign confidentiality agreements to protect your privacy.
  • Contractors: Website and publicity design, computer maintainance and other professional functions are contracted out and subcontractors have no access to confidential records.
  • Trainers: LeaderVision recognises that the quality of the training is clearly linked to the skills and experience of the trainers. LeaderVision ensures that trainers employed us have as minimum requirements an associate trainer certificate issued by The NLPTRB. All trainers subcontracted by LeaderVision will meet the following standards. They will have:
  1. Attended the Leardervision Practitioner of Neuro-Linguistic Programming course a minimum of three times and acted in the capacity of course coaches and assistants during this time.
  2. Attended LeaderVision Pty Ltd Master Practitioner of NLP Training a minimum of three times and acted in the capacity of course coaches and assistants at some point during this time.
  3. Maintained current certification as either a trainer or associate trainer of Neuro-Linguistic Programming with the NLP Trainers' Registration Body or have training to at least an equivalent high standard.
  4. Demonstrated appreciation for and incorporation of the principles of Grinder New Code of NLP in their behaviour and epistemology.
  5. Demonstrated achievement of at least Certificate IV in Workplace Assessment and Training or Category 2 workplace Trainer Competency Standards or their equivalent.
  6. Have Industrial experience that is current and relevant to the particular units, modules, course or training packages that they are delivering and access to opportunities and strategies to maintain their professional development.
  7. Does not take on the role of LeaderVision trainer without the express permission of the directors and does not purport to be representative of the company without the express permission of the directors.
  8. Because a person has fulfilled all the above criteria and wishes to act in the capacity of a trainer for LeaderVision, they must still wait for an invitation by the directors before they they may represent themselves as a LeaderVision trainer.

Policy on Training Environment

LeaderVision is a responsive provider of high quality training. Trainings are delivered on the premises of its clients or in high quality leased premises. Training does not occur at its head office at 3 Bastings Street, Northcote.

The leased premises used by LeaderVision are chosen with high standards of professionalism in mind and offer the following:

  • All premises used comply with all laws relevant to the operation of training premises including occupational health and safety, equal opportunity, anti-discrimination, privacy and fire safety regulations.
  • All premises are chosen to ensure adequate size, heating, cooling, lighting, ventilation and access.
  • All premises are chosen to ensure that training facilities, furniture, equipment and other resource materials are adequate to needs and are maintained in good order and repair.
  • All premises are chosen to ensure adequate washrooms for men and women and that these are maintained in good order and repair.
  • All premises are chosen to ensure that where refreshments are provided, these are served in a timely manner in appropriate quantity and good quality.

Policy on Intellectual Property and Plagiarism

"The action or practice of plagiarizing; the taking and using as one's own of the thoughts, writings or inventions of another" (The Shorter OED, 1992, OUP, Oxford).

Plagiarism is the act of taking another person or organisation’s intellectual property and using it as if it were one's own work. This includes copying word for word into a written, spoken or audio visual medium without referencing the source. It also includes claiming other people's discoveries, processes, concepts as one's own.

LeaderVision has a policy of:

  • referencing all work for which the source is known.
  • seeking the source for all work for which the source is not known to LeaderVision.
  • stating that the source is unknown to LeaderVision where this is the case.
  • requiring referencing in written work by course participants.
  • banning plagiarism in all its forms from work disseminated by LeaderVision.
  • banning plagiarism in all its forms from work provided to LeaderVision by its course participants.
  • responding to proven plagiarism in any participant's written work with refusal to certify that individual at any level of NLP training.

Referencing is a means for readers, listeners, observers to discover for themselves any sources quoted in any text, tape, or other reproductive medium of information transfer disseminated by LeaderVision or its agents or employees or required of its students in their assessment activities for obtaining a qualification in NLP.

LeaderVision requires referencing for all quotations and references to others' work to ensure:

  • 1. that any submission reflects the submitting author's understanding of their material,
  • 2. plagiarism has not been committed,
  • 3. reviewers have access to all source material used by the submitting author.
 

References should include:

  • the name(s) of the author(s) of the source material.
  •   the year of publication of the source material.
  •   the title of the source publication (and its volume number if a journal).
  •   the name of the publisher of the source material.
  •   the pages of the source material referred to in the submitted material.

Policy on Qualifications

LeaderVision will:

Issue certificates of competency to students who complete the requirements for the each of its Practitioner and Master Practitioner of NLP courses.

Issue certificates of attendance to students who attend its applications courses.
These certificates will be issued in a timely manner after the student's passing the final assessment and will include the following information:

  • 1. The name of the training provider (ie LeaderVision).
  • 2. The name of the person receiving the qualification.
  • 3. The name of the course.
  • 4. The date issued.
  • 5. The authorised signatory (course trainer/company director).
  • 6. The number of the certificate (for Practitioner, Master Practitioner and Trainer courses)

Policy on Student Grievances
LeaderVision will have a fair and equitable process for dealing with student grievances and appeals. LeaderVision is committed to administering an ethical process to handle any grievances.

All disputes or grievances will be handled professionally and confidentially in order to achieve a satisfactory resolution.

All parties will have a clear understanding of the steps involved in the grievance procedure.

Students will be provided with details of external authorities they may approach, if required.

All grievances will be managed fairly and equitably, in a timely manner with LeaderVision agreeing to attempt to resolve grievances within 5 working days.


Students may raise any matters of concern relating to, for example, training delivery and assessment, the quality of the teaching, student amenities, discrimination and sexual harassment.

LeaderVision will attempt to resolve all grievances through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, LeaderVision acknowledges that an appropriate external mediator will be used to resolve the grievance between the parties.

Grievance Procedure
The grievance procedure relating to the delivery of training and/or assessment involves the student initiating:

  • Discussion with the relevant instructor / facilitator about the grievance.
  • If the grievance is not resolved at this stage, the grievance can be escalated to the CEO of LeaderVision Pty Ltd for further negotiation.
  • If at this stage, the grievance is still not resolved a committee including 2 directors of The NLPTRB will be involved in the resolution process.
  • Should the grievance still be unresolved, an independent, external, mediator will be appointed by The NLPTRB. The results of this mediation will be final with, however, LeaderVision guaranteeing to advise the student of any other appropriate external body which may be able to provide further advice.

Policy on Prices

All LeaderVision’s products and services have published prices. Each published price relates directly to the product or service to which it is attached. It is company policy to adhere to the published prices except where they are superseded by published special offers or published extensions of discounted price cut off dates.

For any course where there are date related prices (early birds and special offers), the lower price will cease to be available at close of business on the published cut off date. After close of business on the published cut off date the price for that course will become the published price for the next time frame until close of business on the cut off date for that price. This process will continue until the full price is reached. The full price will remain current and include late entries and payments made at the start of the course.

LeaderVision employs the services of a Direct Debit Billing provider. This means that LeaderVision is able to offer convenient payment terms. Clients will be required to sign the Direct Debit Billing authority to obtain payment over time. A surcharge applies for this service. Payment is debited directly to the client's bank account and is at a monthly rate agreed to and signed for individually. Default on payment will be dealt with through legal channels deemed appropriate by the Direct Debit Billing provider.

LeaderVision reserves the right to change the prices of its products and services from time to time. Such changes will be published immediately and will not affect any bookings with paid deposits already received for a particular programme commencing on a specific date.

Where a booking has been made to attend a course on specific dates and the price changes subsequently, the price will be held at its previous level for that purchaser. Where a booking has been made and payment in full has been received for attendance at a course on specific dates and the price changes subsequently, the price will be held at its previous level for that purchaser either if they attend the course on the dates they booked, or if they change to a subsequent offering of the same course that commences within 12 months of the date of commencement of their original booking. Anyone changing their attendance to a course commencing more than 12 months after commencement of the course on which they booked originally will be liable for any increase in price which has been published by LeaderVision.

Policy on Refunds

As a commercial provider, LeaderVision has a published fee refund policy for domestic students. The conditions for granting refunds are clearly set out herein and students are referred to this website to check our policies.

The fee refund policy states that:

LeaderVision will refund all payments made by a student if the course is cancelled or course commencement is postponed, unless alternative arrangements suitable to the student are made.

A minimum deposit of 25% of the course fee is required to secure your enrolment on any course.

Prior to commencement, a student may be required to give a maximum of 6 weeks notice in writing of withdrawal from a course to obtain a full refund.

Full refund, less 10%, is available if withdrawal from the course is received in writing up to 14 days prior to the course commencement.

The company reserves the right to retain the full fee for any late cancellations.

After commencement, a student may be required to give a maximum of 6 weeks notice in writing of withdrawal from the course to obtain a refund of payments relating to the remainder of the course after the 6 weeks notice. The refund will be given within four (4) weeks of written notification by the student.

Any other requests for refunds will be considered on their individual merit given that it is not the Policy to offer refunds outside the above parameters. The decision of the directors of LeaderVision is final, subject to the Policy on Grievances and consumers' rights under the law.

Satisfaction Guarantee: In the case of its applications courses, Professional Presenting, Training Dynamics, High Perfornce Selling, Negotiating with Expertise and Integral Leadership (all now presented by The Organisational Development Group), LeaderVision offers the following guarantee which applies at the end of the first day of training. If a student is not completely satisfied that what they have learnt has the capacity to enhance the way that they conduct themselves – in that sense for which the course is publicised – they are to simply hand in their workbooks and LeaderVision will send them a full refund.

Financial Standards
LeaderVision has a policy of keeping all students' monies from payments made in advance of a course or program in a trust account which is separate from and unavailable to the main bank accounts. All students' monies will remain in the trust account until four weeks prior to any course or program for which payment in advance is obtained.

Policy on Discounts and Concessions

Discounted Prices
It is the policy of LeaderVision not to give discounted prices other than discounts and special offers which are published from time to time by LeaderVision on LeaderVision’s web site and on the appropriate course registration forms.

Group discounts

Where a discount (usually 5%) is offered to participants introducing additional people to a course, the discount commences with a minimum of three people including the original participant unless otherwise stated. The discounted rate for a group shall apply only to those courses where it is offered explicitly in the promotional material for that course and only if the following conditions 1, 2, and 3 are met:

  • 1. A group shall consist of the participant and their additional members all being paid for at the time of the one booking by one credit transfer, money order, cheque or credit card. All group members' names, addresses, telephone numbers and email addresses shall be supplied at the time of the booking in one envelope, email or fax.
  • 2. Any correspondence between LeaderVision and the group shall be conducted between LeaderVision and a nominated person at one address, that person being deemed responsible for disseminating information and joining instructions to the rest of the group.
  • 3. The name and address for correspondence shall be the name and address used on the tax invoice and one tax invoice in the full amount paid by the group shall be supplied.
  • 4. Each LeaderVision course attracts a different body of students therefore the dynamic of each training changes. That is, a past student who is reviewing may experience different insights and learnings that are new and/or add to their current trainings. Any student of LeaderVision’s is invited to review any LeaderVision course which they have already completed subject to the following terms:
  • They register their intention giving at least six weeks notice in writing - by email is preferred to office@leadervision.com.au
  • They undertake to attend at least the majority of the course. They agree to behave in a responsible manner towards the training environment and the requirements of the trainers and with awareness of the needs of current students
  • They agree to be part of the student body and not part of the assistant’s/trainer table
  • They agree to bring their own materials, notebooks etc to the chosen course(s)
  • They understand that if they do require additional materials (fieldguide, manual etc) that their will be additional costs involved
  • Each course attracts a flat fee for reviewing which is to be paid in full 4 weeks prior to the chosen course commences
  • The flat fee will not be adjusted regardless of which days a reviewing student may or may not attend

The flat fee for review as of September 2007, is currently

  • $495.00 Essential NLP: Practitioner of NLP Part 1
  • $495.00 Comprehensive NLP: Practitioner of NLP Part 2
  • $990.00 Practitioner of NLP (Part 1 & Part 2)
  • $990.00 Master Practitioner of NLP

These prices are subject to change without prior notice – it is our intention to maintain a low review price as long as practical.

Concessions - The only concessionary rates offered by LeaderVision are:

  • 1. NLP Practitioners certified by any reputable NLP training organisation seeking to attend the LeaderVision Practitioner of NLP training may attend this course for two thirds of the retail price as stated in the advertising and subject to the same provision as are full payments
  • 2. NLP Master Practitioners certified by any reputable NLP training organisation seeking to attend the LeaderVision Master Practitioner of NLP training may attend this programmes for two thirds of the full retail price. The exception to this offer is where any module is offered simultaneously as a stand alone seminar and priced separately to allow additional participants to attend that module or seminar.
  • 3. NLP Trainers certified by any reputable NLP training organisation seeking to attend LeaderVision’s Master Practitioner of NLP training may attend this course for one half of the full retail price. The exception to this offer is where any module is offered simultaneously as a stand alone seminar and priced separately to allow additional participants to attend that module.
  • 4. Any student of LeaderVision’s is invited to return as a guest to any LeaderVision’s certification course which they have already completed subject to the following terms:
  • They register their intention giving at least three weeks notice in writing - by email is preferred.
  • They undertake to attend at least one complete session or consecutive training period and to register with LeaderVision the total number of days of that particular training that they will attend.
  • They agree to behave in a responsible manner towards the training environment and the requirements of the trainers and with awareness of the needs of current students.

Policy on Payment Plans and Finance

Payment plans
Stage payment plans are not available as a standard service. They may be offered at LeaderVision’s discretion to purchasers who demonstrate the ability and intent to keep such an agreement. Where a stage payment plan is offered it will include a surcharge of approximately 12.5% above the current full price of the course to cover administration costs and inconvenience, except when full payment has been recieved prior to course commencement. In the case where full payment has been recieved prior to course commencement the cost will be the full price of the course.

The final payment of any stage payment plan is due by close of business on the last day mentioned in the payment agreement.

In the event of stage or other payments being outstanding by the end of the due date agreed in writing between LeaderVision and the individual or organisation concerned, that person or organisation will be charged 15% interest on all outstanding sums and will not receive their certificate regardless of their performance until all payments are received in full. In the event of prolonged indebtedness LeaderVision will access legal redress.

LeaderVison offers complete courses in intensive and intermittent formats and publishes prices for complete courses. It does not sell courses by the moduleWhere stage payment plans are offered for a whole course, payment is made monthly and as a proportion of the total sum owed for the whole course.

Policy on Discipline and Security

LeaderVision’s trainers, including the directors of the company and their agents and licensees have the authority and duty of care to ensure that all parties including but not limited to students, clients, guests, associates, coaches, assistants and trainers, who may be present at a LeaderVision function, training or otherwise, are not placed at risk through the behaviour of any party to the function.

Any person present at such a function who behaves in a manner which could be deemed dangerous to another person present shall be asked to leave the premises immediately and may be assisted with the minimal force required if they refuse to leave when asked to do so.

Any person who attends a LeaderVision function, regardless of their purpose for being there, shall be asked to leave the premises immediately if they are behaving in a manner consistent with the behaviour of someone intoxicated with lawful or unlawful substances. If such a person refuses to leave when asked to do so they may be assisted by LeaderVision personnel with the minimal force required to ensure that they leave the premises.

In the event of a person behaving in a manner which disrupts proceedings during a training event to the detriment of the other students, that person shall be asked to leave the premises immediately. If such a person refuses to leave when asked to do so they may be assisted with the minimal force required to ensure that they leave the premises.

In the event of any of the above situations, LeaderVision reserves the right to call upon the assistance of its trainers and coaches or security contractors who may be present and to call upon the assistance of the Police and the venue management.

In the event of a person entering an LeaderVision function and behaving in a manner which is clearly unlawful or dangerous, or in the event of a person at a LeaderVision function discovering that an unlawful event has occurred, the Police will be invited onto the premises immediately to investigate the matter.

 

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